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Will we repair our broken relationship with nature Here is the first draft

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CBD • July 13, 2021, 6:49 am
Dia Mirza @deespeak Will we repair our broken relationship with nature Here is the first draft of Global Biodiversity Framework…
Weed • July 13, 2021, 4:45 pm
The Washington Post @washingtonpost Opinion: “Democrats need a winning message. We propose: ‘Workers, wages and weed.’”
Cannabis • July 13, 2021, 4:31 pm
The Associated Press @AP Not very nice: Actor Sacha Baron Cohen sues a Massachusetts cannabis dispensary he says used an image of his charac…
Marijuana • July 13, 2021, 2:43 pm
Steven Dennis @StevenTDennis Schumer, Wyden, Booker to unveil a discussion draft of their sweeping marijuana legislation Wednesday
Thc • July 13, 2021, 2:29 pm
Government of NB @Gov_NB Only 3 weeks to go until NB Day and plans are underway for a celebration! Visit and stay tu…
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Listopᤅ Co by kdyby

eskoslovenská bibliografická databáze • May 12, 2021, 12:51 pm
Jméno Alena Mornštajnová není na poli eské literatury neznámé. Autorku si lidé pamatují pedevším díky Han, kterou jsem i já s její tvorbou zaala. Díky tomu jsem si peetla všechny její knihy a…
Benzinga • May 12, 2021, 5:36 pm
Discover the Right Forms of CBD for You  Benzinga
CBD Information Channel • May 12, 2021, 12:00 am
2021-22 Budget confirms the Australian Government's commitment to promoting biodiversity stewardship on agricultural land
CBD News Headlines • May 12, 2021, 12:00 am
The food we eat, the clothes we wear, the air we breathe, the water we drink - it's all underpinned by healthy and productive soils. Since Europeans arrived in Australia, the continent's soil has…
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15 Effective Strategies For Increasing Productivity Without Adding Stress

Refine Skills And Practices

Stress in a productivity context is a moot point because it is a symptom of other issues, including time and task management skills, prioritization, and perception. Stress in this setting is almost always addressable via refinement of skills and practices that are readily and publicly available. – Kamyar Shah, World Consulting Group

By: Business Consulting

The post 15 Effective Strategies For Increasing Productivity Without Adding Stress first appeared on Kamyar Shah.

#Cannabutter is the perfect THC carrier for making edibles, but what if you

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Thc • April 30, 2021, 4:41 pm
Leafly @Leafly #Cannabutter is the perfect THC carrier for making edibles, but what if you don't eat dairy or animal products? Mee…
Weed • April 30, 2021, 3:07 pm
John Fetterman @JohnFetterman Since we announced that our campaign hired Jordan as our Cannabis Coalition Leader, we’ve gotten a looot of questio…
Cannabis • April 30, 2021, 4:22 pm
BBC News (World) @BBCWorld Jersey's medicinal cannabis industry profits to be taxed at 20%
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Gucci Maneҳ artist Ralo to plead guilty to multi-million marijuana trafficking

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Marijuana • April 15, 2021, 1:15 am
My Mixtapez @mymixtapez Gucci Mane’s artist Ralo to plead guilty to multi-million marijuana trafficking case. Ralo was indicted alongside 1…
Weed • April 15, 2021, 3:35 am
Brian Tyler Cohen @briantylercohen lol whoever's been giving these guys weed must really hate them.
Thc • April 14, 2021, 1:11 pm
EU drugs agency @EMCDDA Bonjour! Our recent report on #low-THC #cannabis products in Europe, is now available in French (as well as English…
CBD • April 15, 2021, 5:08 am
Queensland Police @QldPolice Can you help us find this girl? She was last seen at a residence in Southport on April 10. She is known to frequent…
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Matt Jones, Chief Operating Officer interview with WICY January 13, 2021

Matt Jones, Chief Operating Officer interview with WICY January 13, 2021

Alice Hyde Chief Operating Officer Matt Jones discusses the current state of New York State’s COVID-19 vaccine rollout

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Interactive meetings for CSA/HCM/HCMX practitioners: Join our HCM User Group

HCM User Group includes monthly virtual meetings where practitioners can learn and exchange information on technical topics with Micro Focus subject experts, partners, and other customers. We meet at 8:00 AM Pacific (UTC-8) each third Thursday of the month. You can find the full calendar of topics here.

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Leading Through VUCA: CEOs Focus On Culture

Leading Through VUCA: CEOs Focus On Culture

In part 1 of this two-part series, six corporate leaders shared how they were using culture—and a set of clearly articulated and shared corporate values—to guide them through the pandemic. Below are the leadership strategies they found most helpful, and the lessons they’ve learned along the way. Communicate, Communicate, Communicate During VUCA, there is no substitute for frequent, clear and transparent communication; all other strategies depend on effective communications. The executive leaders we interviewed used a variety of platforms to meet virtually with their leaders and employees. Com…

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Customer Service Revisited

Originally published at

Published on March 18, 2016

Customer is the king or so we have been told. But is it really true? It depends on who you ask.

Much like everything else in business customer service and its respective impact on commercial entities are a juggling act. Let’s have a look at the different perspectives.


I once heard a CS manager say “Who ever said that the customer is the king never had a job that involved customer service”. Though I don’t agree with the sentiment it dawned on me that those who we rely on to provide customer facing services may perceive their obligation differently than it is intended.

Let’s face it. If your CS rep feels that customers are trampling all over them, how will they find the will to perform with conviction day in and day out? The other side of the same situation may be equally important. Does the CS rep need to perform with conviction?

Owner / Stakeholders

We all heard it before: customer is the king and customer is always right. Though I agree with the sentiment it may be a bit too far reaching and abstract. Yes, we are in business to service our clients to best of our ability. We all heard this one “Every customer is the most important visitor on our premises…” but is it really true? Is the customer really the most important visitor?

Of course if taken literally the answer is yes. No business can survive without customers but does it serve our interest to crown customers as “King”? What if that “King / Queen” creates unforeseen costs in terms of morale? How about if that customer costs the business more than just time?


“If I don’t get the service and support that I like I will take my business somewhere else”. Sounds familiar? It not only sounds familiar to me, but I must have said it a few hundred times myself. Naturally there is nothing wrong with that. A well run business is obliged to compete for customers and their respective patronage.

But what is the limit? What differentiates a “reasonable request” vs. “ad hoc annoyers”? Does a $50 purchase entitle a customer to $100 worth of customer service?

Generally speaking, one could easily shrug off the above by assuming faults or short comings in business model or operations management. Equally, one could just assume that the right HR processes in hiring can avoid all of the potential. But that would be a bit to simplistic and inherently risky.

Cost vs. Benefits

It is important to understand the pitfalls of “free styling” or “shooting from the hip” when it comes to customer service. In today’s age a single bad customer service review can live on for years publicly and sway new or even existing customer to avoid a business. Imagine the negative impact of multiple such bad reviews across different platforms and social media and I am sure you see how expensive it can get.

So now what? Who is right? Who is wrong?

As a consultant my natural reaction and answer would be “It depends”. Yes, I realize it is cliché and an open ended response that would minimize potential criticism.

In reality however there is an actual answer and solution to it. The answer is balance the cost vs the benefit in the long term by using a proven methodology / concept such as Net Promoter (And No. I am not selling anything AND I am not affiliated with anyone that does)

The Net Promoter and the likes have been around for a while in one way or other. However small businesses have not seen it championed in a way that would put it on their radar. From personal experiences I have not met too many small business owners that were familiar with such methodology.

The final answer: all three prospective i.e. CS personnel, business owners and customers have valid points of view that needs to be taken into account. In order to achieve a sustainable balance one has to turn to an established methodology that allows for a closed loop survey and communication in order to optimize customer service.

The bottom line : Use a methodology !!!!

The post Customer Service Revisited first appeared on Kamyar Shah.

Your shop doesnҴ have a shopkeeper

Originally published at :

Published on December 29, 2015

Can you imagine having a brick-and-mortar business and leaving it open but unattended? Day in and day out customers walking in and evaluating your merchandise. Some buy and others don’t. Can you even fathom the viability of such business model?

Of course no one would open a business, stack it up with merchandise, advertise it and market it and then just leave the doors open and go about doing something else. Is there any way this could work? In a rare occasion such as automatic car wash, YES it could. But it is not a very viable model for most SMBs. But why do virtually all of us do it day in and day out anyway?

Yes most of us do. Don’t believe me? Well – think about your website. What happens when a visitor comes to your website, i.e. your virtual “shop”? You guessed it – they are left to their own devices. Don’t get me wrong; much like any evolutionary path we all have tried streamlining and experimenting with ways to get those visitor to take actions that include a wide range of measures like A/B testing. But the real question is: Is that it? Is this all we can do?

So now what?

Let’s take a step back and think about B.G. (Before Google). Your shop was open and sales people were ready to assist customers by providing product knowledge and help them decide in their selection process. Suddenly along came the Internet and the B.G. ended. We suddenly forget what has been working for a very long time just because this is a “virtual world”.
People get busy with needing and wanting a website, then needed it to be optimized for the engines, bought PPC, started email marketing, and so on. All great things that most businesses should do. Then came the attempt to capitalize and maximize every single visitor resulting in tracking and re-targeting, opt-in emails, big data analysis and so on. Along the way not many stopped to think: do we have to reinvent the wheel? Did all the working concepts in business suddenly disappear? What happened to the SOP’s that we knew worked?

Back to the basics?

Don’t get me wrong, I am all for those actions. Each and every one of the many processes have their place and are successful if implemented properly and evaluated on a continuous basis. Those however belong in the lead generation portion of a plan. When it comes to actually converting a website visitor interactions via providing sound advice while a visitor is on your site, should be considered mission critical. All the traffic to your website won’t be of much use if they don’t take your desired action.

Human Intelligence

The second part of such plan can and should include rigorous data collection and data evaluation. Most savvy business people have been using data for a long time but when it comes to web visitors most of that data is concentrated on actions taken i.e. clicks, funnels, behavior, etc. That data and the respective analysis of it has its place. It can be very useful in helping make many decisions including design parameters, content marketing, etc. But the missing element is what you can’t get out of that data set: the human factors. Did that visitor buy from me because of a given event that can’t be understood from click data? Was that particular visitor comparison shopping and the price alone deterred him/her to go to your competitor without realizing that overall cost of your product is actually lower in the long run? And so on.
Granted some issues certainly can be addressed via testing but none of those possible solutions can replace live human interactions. Now imagine if you could access and analyze human intelligence!!! What would the value of such data set be to your business? What will you actually know in 90 days? Or 180 days?

This is not theoretical in nature. It is just a simple evolution toward a more inclusive IOT. You are already able to interact with your smart house, smart phone, smart watch, and many other daily tools.

Isn’t it time for your website to become a “smart website?”

The post Your shop doesn’t have a shopkeeper first appeared on Kamyar Shah.

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